How Are We Doing?
You can always expect world-class service and selection at Thayer Group. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about Thayer Group that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from Thayer Group customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.
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Matt Reyome
A+ experience with Thayer Ford. Dave, who helped us, went above and beyond to make the entire process smooth and stress-free. He worked hard to get us into a vehicle that was right for us. His professionalism, honesty, and genuinely friendly attitude made a huge difference. If you're looking for great customer service and a team that truly cares, this is the place. Be sure to ask for Dave! I couldnt be happier with my experience. Highly recommended!!
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Janet Strausbaugh
Alex did a terrific job as a sales consultant with my new vehicle purchase. He took his time with me and answered any questions I had over and above his thorough explanations of the vehicle's accessories. Thank you, Alex!
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Jessica Lemble
Amazing experience! A month ago I came to Thayer looking to trade in my Jeep for an upgrade. I was very specific on things I wanted in the Jeep, and price range. Ben Bailey told me he would keep an eye out for me and he over exceeded my expectations. He found me my perfect 2025 Jeep Grand Cherokee Limited. But not only did he stop there! He knew I was extremely OCD and wanted my (new to me) car spotless. And WOW. My new car looks like it just came out of the factory brand new and perfect! The whole experience from the start to ending was seamless. And Ben stayed in communication with me, worked with my schedule and did amazing! Will be back whenever I buy another car or for any service and assistance!
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Tejay Boes
Awesome store with even better people. Very relaxed and has a good energy. Doesn’t feel like a stereotypical “dealership”.
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Seth Estep
Ben Bailey at Thayer is the BEST in the business, hands down. Incredibly kind, personable, and genuinely cares about his customers. He worked with us on our trade in and got us the best price possible. Could not recommend him enough!
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Jim DeSelms
Body shop was very helpful through the entire process of getting our vehicle repaired after an accident. Would highly recommend them for your body repair needs.
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Anthony
Brayden was great. No pressure answered questions and did some investigative work very professionally came in and got the deal done. Thanks
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Paul Lemcool
Completed service within time frame I was told and very friendly service.
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Robin Cole
Dave and Robert were both amazing in getting me what I wanted and into my new Bronco. Dave spent a lot of time going over everything with me which is greatly appreciated! I would highly recommend Thayer Ford in Bowling Green!
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David Proulx
Dave was super patient with us during our car search. He is knowledgeable and friendly. No issues whatsoever.
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Cheri Fisher
Excellent service from start to finish...Izzy G. is a terrific sales team member.
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Christina Womack
Extremely helpful and took every one of my needs for my new vehicle into account when helping me to choose. Will recommend everyone I know to him without question!!
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Janet Keller
Francis assisted me in selecting a new car. He went out of his way to make me comfortable and feel at home here at Thayer.
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Larry Lawniczak
Francis is awesome 👌 5-stars!!
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Ethan Timm
Francis is awesome!! This is my third time buying a car from him and the process couldn’t have gone any smoother once again. He’s here for you no matter the circumstances. When it comes time to get another vehicle, you better bet i’m working with Francis!
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Connie Bittner
Francis is great I've got 8 cars off him! Francis knows his cars! He is also so helpful when getting to know your new car! He also goes out of his way to get the deal done! Great job Francis, Donovan and the Thayer family! It's like family! Donovan puts great deal together!
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Annabelle Malan
Francis is personable and thorough!! would come here again and recommend 😊
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Kathy McLafferty
Francis was very helpful and kind. If looking for vehicle contact Francis. I have bad credit and he got me approved for 2026 Rogue
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Adam Hoff
Great experience working with Kena Marshall at Thayer for the purchase of my new vehicle! Really appreciate the efforts to get us into our new car, from initial discussions, follow-up and final signing, everything was top notch and the best car buying experience I have had. Highly recommend working with Thayer and Kena if you are in the market for a Honda!
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Linda Sites
Great service again! This time Cindy handled my problem with exceptional care when I needed towing and quick service for my dead car. This dealership has never failed to provide the excellence missing from so many of today's business interactions. They care about their customers and treat us well.
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Gregg Fisher
Great service department. I would highly recommend them. Thanks!
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Bailey Cotterman
Huge thanks to the Thayer team for helping me get into a new car! Trading in cars can be difficult, but everyone made it so easy!! Woohoo!!
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Derek Gilsdorf
I bought an odyssey from Brayden at Thayer Honda and I couldn’t have had a better experience. Brayden made the process super easy and quick and answered every one of my questions. He even went out of his way to contact me days later and asked how things were and even made an appointment for me. I would highly recommend recommended Brayden if you’re stopping by.
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Gracelyn Hartman
I bought my first car from here about a month ago and it’s been amazing! Izzy was exceptional help. When we arrived she came out in the freezing and snowing weather to help my family and I. She was so caring, from bringing extra chairs and offering water, and checking on the progress of my car several times. She was very well informed and answered all of our questions, and the first car I looked at was the one. She kept great conversation and went above and beyond for us. I am truly grateful for Izzy making the experience so smooth and negotiated. My car has been wonderful and I have been impressed with the cleanliness and features since the start. Thank you again!
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Gerald Haught
I came in looking for my first new car in seventeen years with a firm idea on looking for a CRV. Brayden took EXCELLENT care of me. He was extremely knowledgeable about the car as we talked about it and then during the test drive as well. He made me feel extremely comfortable while filling out all the paperwork as well! I would recommend Thayer Honda in Bowling Green to anyone that i know and would DEFINITELY steer them in Brayden’s direction knowing that he would do the same for them!
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Christina Witzel
I don't even know where to start with this dealership you're not getting sold a car by a conveyor belt you're getting sold a car by a family. I have been coming to the dealership for 8 years now I've bought eight cars and I have been treated fabulously every time. Francis is very patient understanding and works diligently to bring the deal home. Donovan is also a fabulous sales manager I cannot say enough good things about this dealership when you walk in they know you by name they ask about your family they treat you like you're human and not just another sale.
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Melissa Mason
I had a great experience buying my car from Tony. He was very personable, professional, and made the whole process easy and stress-free. He took the time to answer all my questions and made sure I was comfortable every step of the way. I really appreciated his honesty and friendly attitude. Highly recommend working with Tony if you’re looking to buy a car!
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Amanda Nickoli
I had an excellent experience working with Joey Pruett when purchasing my 2026 Honda Passport at Thayer Honda in Bowling Green. From start to finish, Joey was incredibly easy to talk to, helpful, knowledgeable, & impressively efficient. He took the time to answer all of my questions thoroughly & made sure I felt confident & comfortable every step of the way.
What really stood out was how responsive and kind he was—there was never any pressure, just genuine guidance & support. He made what can sometimes be a stressful process feel smooth, straightforward, & genuinely enjoyable.
If you’re looking for someone who truly cares about his customers & is well-versed in what he’s selling, I highly recommend asking for Joey. His professionalism & attention to detail made all the difference, & I couldn’t be happier with my purchase or the overall experience.
Also worth mentioning—every other staff member I interacted with was just as friendly, welcoming, & courteous, which really speaks to the quality of the entire team at Thayer Honda!❤️
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Mike Vannett
I have a brand new 2023 Traverse that we are extremely pleased with. Was in for a oil change, tire rotation etc. the people always treat us well and have had no service issues.
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Christine Gouin
I recently completed my fourth Honda purchase with Tony at Thayer Honda and I can’t recommend Tony and his team, including Tevin and Justus, more highly. Every aspect of the dealership is professional, trustworthy, and knowledgeable. From my vehicle purchases to my interactions with the service department, my experiences with Thayer Honda have been nothing but stellar!
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Dale Wuokko
I recently purchased a Grand Cherokee Limited from Thayer CDJR working with Brian Gossett. He walked me through the available features on the Jeep I was considering and addressed the questions that I had. I wanted to pick up the Jeep later that day and Brian had all the preparation and paperwork completed for me. He then went through assisting in setting up the UConnect system to my preferences. Very happy working with Brian.
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Sue Businger
I recently purchased a Honda HRV from Thayer Honda dealership. Was not excited about it because it had been 14 years since I bought a car. But Brayden East and other staff were wonderful and patient and made the experience much better than I thought would be. Took their time, answered every question that was thrown at them. Totally recommend them. By the way, I bought my Escape from Thayer's 14 YEARS AGO and only the rust did it in. You won't ever regret buying from Thayer's.
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Tina Carter
I recently purchased a Nissan Pathfinder from Thayer Nissan. Both Francis and Donovan were a great help. Friendly service with no pressure. They were able to take on the challenge of finding me the trim, package and color I wanted. Francis was very thorough in explaining every option on the vehicle. I drove several different makes at other dealerships and he was the only one to take the time to do that. Thank you for making the car buying experience easy.
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Linda Sites
I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics who've done excellent work over the years on my automobile (that is now a senior citizen like me), but I especially want to praise the front-line guys with whom I speak to make my appointment and who discuss with me and coordinate my car's inspection and work to be performed. Tom and Brian are among the nicest people I do business with, and I actually enjoy our interactions. I wouldn't consider taking my car anywhere else for service, and it's due to the phenomenal customer service delivered by a great staff.
Had another phenomenal service performed January 15, 2025! After a battery failure, Brian worked me into a full schedule, fully honored my battery's warranty, and did so in a timely, professional, and friendly manner. Best dealership and staff in my many decades of Toyota ownership!
Have to add another great review for the exceptional care and service provided by Cindy when I was again stranded with a dead car and needed towing service to the dealership April 8, 2026. She even volunteered to drive me home! Car got fixed in record time and with the service and attention that I always seem to get at this dealership.
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Lakshan Beligala
I visited the dealership to trade in my 2017 Honda Civic and was interested in leasing or financing a brand-new Jeep Compass or Wrangler, depending on what fit my financial situation and approval.
Sales consultant Kyle Lenhart did an excellent job explaining all the details and arranging test drives for each vehicle. He was very pleasant, patient, and extremely helpful throughout the entire process. In the end, I was able to move forward with a brand-new 2025 Jeep Wrangler, and I’m very happy with my decision.
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Deanna Pahl
I was looking for a new car and my experience at Thayer was top notch. I worked with Brian and he was so courteous and friendly. He ensured all questions were answered. I would recommend anyone who is looking to buy to get hooked up with Brian. You will not be disappointed.
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Michael Scott
I’ve been buying vehicles from Tony Womack at Thayer Honda for years, and I can honestly say he’s one of the best in the business. Tony is always friendly, professional, and extremely knowledgeable about every vehicle and the entire buying process. He takes the time to answer questions, explain options clearly, and make sure you feel confident in your decision.
Highly recommend asking for him if you’re shopping at Thayer Honda!
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Gregg Reed
I’ve dealt with Tony Womack on several occasions from buying vehicles to selling him vehicles. He has always been straight forward and a pleasure to deal with. I’ve recommended him to several of my friends and they have had good experiences with him also . I will continue to go to him for my business
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Rose Lautzenheiser
Izzy is amazing. 100% recommend.
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TheMrBrightside3
Just bought my first ever brand new vehicle. Reece was extremely helpful in getting me setup in a car that I am loving already just a few hundred miles in. Definitely would recommend Reece and the team at Thayer.
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kan
Last two days I will going Nissan Thayer showroom I met with fransic he is sale consultant and nice guy he a lot support and help us me I am first time buyer at Nissan so everything he can try to support and guidance me so thanks for your support Francis
Any one want to buy Nissan must be contact with Francis he give full customer and nice guy
Fully recommend him
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scott dewese
Like location Teven and everybody else was helpful polite knowledgeable overall vary satisfied
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Will Burns
Lillian was fantastic throughout the whole process if your in the market for a new or almost new vehicle go to Thayer and work with Lillian!
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Kelsey Mahoney
Logan was great to work with! Easy to communicate with and I am happy with my experience!
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Kris Wise
Love Nissan. Francis Ping was a delight to work with!
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Brenda Mackey
Many thanks to Ryan Beer in service for detecting a problem with a wheel bearing and having it replaced all in the same day! We are leaving on a long road trip and surely appreciate having a safe vehicle!
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Chase Johnson
Me and my partner have been looking everywhere for a car and we found it here. Izzy helped us so much she was wonderful and the team at Thayer helped us get approved. We love our new vehicle. I would recommend this dealer 10/10. Izzy never pressured is and genuinely wanted to help.
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Stephen
On the morning of April 2, 2026, our 2025 Toyota RAV4 hybrid the “Check Engine” light went on when we started our car. We had driven from Chicago to Bowling Green the previous day and were returning to Chicago. We called Thayer Toyota to ask what we should do, and we were advised to bring the car in to be checked. Despite being shorthanded that morning, the Service Department was able to resolve the problem and test drive the car to make sure that the light did not come back on. As a result, we were able to leave for Chicago right around the time we had planned to.
The staff at Thayer Toyota were friendly and helpful, and their service was excellent. It’s obviously distressing to have car issues while traveling, but in our case we were fortunate. We highly recommend Thayer Toyota. The service we received was exceptional.
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david neiling
Profesional and did a great job on the Chevrolet lettering on my tailgate A+ experience
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K_R_A_N_G_
So glad I chose Thayer Honda! The entire team is incredibly professional, and you can immediately tell they truly have your best interests at heart. A special shoutout to Tony, he was fantastic to work with, guiding me every step of the way and making the whole process feel simple and honest. I couldn’t be happier with my choice, and I’ll definitely be back next time I need a car!
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Tony Lake
Staff is very friendly and communicative. Tricia is always pleasant and notifies the customer of the vehicle needs, pricing, and estimated completion in a very professional manner. Brian, ther Service Manager, always greets customers warmly with a smile. I waited for my vehicle and it was completed lightning fast. I would recommend the service department over any other in the area. Oil change and tire rotation in the service department.
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Dylan Hall
Thank you for the bronco Ken!!!!!
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Stormy Hogle
Thanks Izzy you were great !
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Jake McClain
The service writers take good care of you and the techs do a great job.
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Nigel Esterhuizen
These guys are very efficient. Good experience.
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Anthony Wojcik
This was a smart move on my part by doing business with these guys they are 100% professional no funny business no razzle-dazzle answers completely 100% square business.
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Linda Sines
Very professional. Prices are good and good price for trade in.
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Jeff Dancer
We bought a 2026 Rav 4 AWD VLE today through Thayer Toyota and the Costco Vehicle Purchase Program. Rick Osborn handled the deal start to finish and was so great to work with. Very transparent and accomadating. The finance guy was also great to work with and explained everything so well. We had to drive from Michigan to do the deal because no local dealers would do the Costco deal on this hotselling vehicle! Thanks Thayer for making this a great stress free experience for us!
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Michael Lemon
We wanted to update our review. Just purchased our truck today. Ordered via Dave London - the entire process was made easy. We had many questions regarding vehicle, costs, and options - he shared his knowledge and was honest with what he did not know (but always found the answers). Dave was very patient as we worked through this whole process, answering questions and sharing information. The entire team of sales people worked well together and so did the business side. We were given a fair sales price and trade in price and a thorough useful orientation. Definitely would recommend without hesitation.
Prior comments: Happy to endorse Thayer Ford Service. We have had excellent experiences with work on both of our vehicles. The service team is honest and deliver on what they promise.
Had a very favorable experience on the Sales side as well. Planning a truck purchase in the next year and Nate is quite knowledgeable. He offers ideas and options without being pushy and only did so after listening to my vehicle needs. Even their paperwork guy, Donovan, was politely helpful. Will go back for this upcoming purchase with confidence.
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james hossler
Went here for service. Was professional and courteous. Work was done quickly and bill was not lethal. I'd return
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J. Miller
Would like to thank Tevin! For the great experience of helping us get our new Honda! Thanks Tevin!
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Wil Sturzinger
Just got my first brand new car thanks to Reece. Him and Donovan helped me tons with getting me the best deal for my 2026 Nissan Sentra and they were both fantastic! 5 stars to Donovan and Reece, but the finance manager took a star away overall. After sitting there for 6 hours waiting on him and my school to figure something out he was rude to my mother and I. It felt like he just wanted my money and to get me out of there