Customer Reviews

I appreciate the service I get there and going to continue to to do all my auto sales and service at Thyar in Bowling Green. Thanks

Outstanding experience. After looking far and wide for a Challenger, and experiencing all kind of swindlers in the process, Thayer was upfront, honest, and willing to negotiate. June, my salesperson, was exceptionally kind and a pleasure to work with. The car was under warranty, and when the battery was defective, they worked quickly to reimburse me for the replacement. Can't recommend them highly enough!

Great friendly people with fair prices and great cars and trucks.

Awesome store with even better people. Very relaxed and has a good energy. Doesn’t feel like a stereotypical “dealership”.

I recently purchased a Grand Cherokee Limited from Thayer CDJR working with Brian Gossett. He walked me through the available features on the Jeep I was considering and addressed the questions that I had. I wanted to pick up the Jeep later that day and Brian had all the preparation and paperwork completed for me. He then went through assisting in setting up the UConnect system to my preferences. Very happy working with Brian.

I was very excited to work with Thayer. After a lot of back and forth with the bank and with a co-signer I got a 2021 Dodge Ram. A week later, the first time I drove with the bed cover off my bed liner flew out of the bed of the truck. It was just someone’s older liner set in my bed. This was very deceiving and when I asked what Thayer would do Brian said he would get back to me and never did. The next day Brian started calling me non stop telling me I had to come in for some paperwork. Long story short, Thayer and Brian lied to me or to the bank. After signing a contract they threatened me with repossession if I didn’t immediately agree to much worse terms. They took advantage of me and how much I liked my new truck. I asked the to give me a new bed liner or running boards to help offset the price of their mistake and they refused. Avoid Brian, the sales manager and all of the Thayer “Family” Dealerships

I was looking for a new car and my experience at Thayer was top notch. I worked with Brian and he was so courteous and friendly. He ensured all questions were answered. I would recommend anyone who is looking to buy to get hooked up with Brian. You will not be disappointed.

Amazing experience! A month ago I came to Thayer looking to trade in my Jeep for an upgrade. I was very specific on things I wanted in the Jeep, and price range. Ben Bailey told me he would keep an eye out for me and he over exceeded my expectations. He found me my perfect 2025 Jeep Grand Cherokee Limited. But not only did he stop there! He knew I was extremely OCD and wanted my (new to me) car spotless. And WOW. My new car looks like it just came out of the factory brand new and perfect! The whole experience from the start to ending was seamless. And Ben stayed in communication with me, worked with my schedule and did amazing! Will be back whenever I buy another car or for any service and assistance!

I visited the dealership to trade in my 2017 Honda Civic and was interested in leasing or financing a brand-new Jeep Compass or Wrangler, depending on what fit my financial situation and approval. Sales consultant Kyle Lenhart did an excellent job explaining all the details and arranging test drives for each vehicle. He was very pleasant, patient, and extremely helpful throughout the entire process. In the end, I was able to move forward with a brand-new 2025 Jeep Wrangler, and I’m very happy with my decision.

Ben Bailey at Thayer is the BEST in the business, hands down. Incredibly kind, personable, and genuinely cares about his customers. He worked with us on our trade in and got us the best price possible. Could not recommend him enough!

Leasing a 2021 Chevy Equinox and very pleased with the vehicle. Took in for first service. Was completed in a timely manner. My only two complaints! No snacks and no longer offer the FREE vacuum out of vehicle.

Wanted to thank Cindy for reaching out to me about the difficulty I was having with my vehicle service. She was able to get a one time good will fix from GM to fix a part in our vehicle. She was very kind and understanding of the situation. We had purchased the car in February and the warranty was 8 days out of service from when this happened. I’m am thankful they reached out and were able to make things right and took the time to care about what was going on. Thank you so much to Cindy and the service team!

Love the customer service; definitely the best Chevy store in town.

Very friendly and timely

Completed required services and diagnostics in a timely and efficient manner and provided the necessary results so I can determine next actions.

Completed service within time frame I was told and very friendly service.

Staff is very friendly and communicative. Tricia is always pleasant and notifies the customer of the vehicle needs, pricing, and estimated completion in a very professional manner. Brian, ther Service Manager, always greets customers warmly with a smile. I waited for my vehicle and it was completed lightning fast. I would recommend the service department over any other in the area. Oil change and tire rotation in the service department.

They wouldn't hold a truck for me after I called and said I would buy it. And then told me that if I would beat the other guy back they would sell it to me as he was going to get the money! I will never buy a vehicle from them!!?