Customer Reviews

Joey was are salesperson. He is the best of the best. He was just so honest with us. Just the best customer service hands down. He really took care of us. Kena as well. She went through the app with us and set everything up for us. I will be directing anyone looking for a new vehicle to Joey and Kena. Best of the best. I can’t stress enough to look up Joey. He’ll take great care of you. I’ll be back there for sure. But since Hondas last so long I don’t know if I’ll need to. Haha. Thank you Joey!

Such a great experience at Thayer Nissan in bowling Green. Lillian always takes great care of us and very knowledgeable and knows her stuff. Love my new Nissan Rogue , platinum . This will be my 5 th or 6 th Nissan now. Thank you

Reece was exceptional!! He helped my mom make her first new car purchase. He was patient and took his time to explain everything to her. I would recommend him to anyone looking.

This is the 3rd car from Nissan. FRANCIS is awesome! Always gets us the best deal! We will be back again!

Francis did an excellent job on everything. Showed all of the things that work on the car took his time doing so if we had questions about it he was very patient with us this is an outstanding young man. Very grateful to have him as our salesman

5 Stars – Excellent Service at Thayer Toyota! I recently brought my 2024 Toyota Camry XSE V6 to Thayer Toyota to have four new Michelin CrossClimate 2 tires installed. I had been experiencing some frustrating highway vibration with the previous tires and wanted to make sure everything was done correctly. The service department went above and beyond to address my concerns. They took the time to check the wheels and perform road-force balancing, making sure everything was right before returning the car to me. The difference was incredible! The vibration is completely gone, even at highway speeds, and the car now rides smooth as butter. Exactly what I was hoping for! What impressed me most was their willingness to take my concerns seriously and make sure I was satisfied with the results. That kind of attention to detail and customer service means a lot to me. I couldn't be happier with the experience. Thank you to the service team at Thayer Toyota for taking pride in your work and doing the job right. You've definitely earned my future business! Highly recommended!

I was in town to see our son who attends BGSU. We had a little issue with a loose splash guard on our his older model Prius. Tom took the car back and had it all patched up in 15 minutes. Extremely kind, thorough and speedy. Wonderful service! Nice to know we have a dealer our son can go to if he has an issue. Thank you!!

Very unimpressed with this dealership’s service department. Took my RAV4 there to have a diagnosis done on it and I asked for them to give me as much info as possible so I can figure out what services I would like to move forwards with on my vehicle and I’m was just looking for a full diagnosis to identify what is going on and that there was a grinding noise occurring exactly at 40 mph. They told me they would diagnosis the vehicle and see what they can do for me. Later on they basically told me they can’t diagnosis my vehicle because the exhaust was too loud, even though there’s a check engine light on and TPMS light on. I received no information on the codes in the vehicle. Or anything in terms of health/condition of the vehicle, I didn’t even receive a multipoint inspection or any sort of indication of anything of concern towards my vehicle. The only bit of information they gave me was there is an exhaust leak in the vehicle. On top of that, as soon as I received my vehicle back there is now a noise occurring from underneath my vehicle whenever I start the vehicle now that concerns me. The only plus to this was I didn’t have to pay the diagnostic fee for their lack of diagnosis and the service advisors were very kind but in my opinion this doesn’t give a fair excuse towards the lack of information gathered on my vehicle, since they had my vehicle from 10am-8pm and reported nothing back to me of credible knowledge besides a exhaust leak. I will not be coming back to have service done at this service department, I fear they have do not have any sort of care toward older Toyotas and be warned if your vehicle is any older than 2020, they probably will treat you the exact same.

Thayer Toyota Service: I made an appt for oil change and a problem of sputtering at times when I try to increase speed. I went in and was told I had made appt for oil change and tire realignment. Repeated I said nothing about tires. Oil and sputtering. The guy said well you should do tire balance which I said ok. After waiting 90 mins they said car ready. Asked what caused sputtering. Said we didn’t look because you had not requested at time I called. Was upset at that and they said ok we will look at it. 2 hours later was told car was unsafe to drive because of sputtering. I knew that because that is why I brought it in! Waited several days told car was ready. All they found was frayed wire. 3 hours of diagnostic, they had called Toyota person in to identify problem. In addition ran a log dating back to when I bought car that I brake and speed up at same time. Really? I drive with my left foot all the way to the left foot rest on the mat. Now I am worried there is another problem about timing to gas to break pedals. Oh they never changed oil, one of the 2 things I brought the car in for. Beware don’t go there if you have a problem. Have bought 3 cars at Thayer, service is a different animal.

Went to Nissan BG location to help my sister look for a new car and Francis was the one helping us. He was very kind, professional, and knowledgeable. We never felt pressured and he was patient with all of our questions. I highly recommend using Francis for your next vehicle purchase! Thank you so much Francis!

I dropped my truck off at Thayer to have a factory recall performed. It wasn't the most involved service call, but they did what they were supposed to. My truck was done quickly and I got a call from the service advisor letting me know it was done. Thanks.

Super helpful all around. They made the whole process simple and easy. Shoutout to Tevin for being helpful throughout everything!

We had such a great experience with the purchase of our new car. Francis Ping was so pleasant to work with. He created such a calm and relaxing environment while providing us with so much knowledge, answering any questions along the way. Would definitely recommend!

My sister purchased an 2026 Altima sales person Reece W was very helpful and knowledgeable..5 plus stars..

Francis is awsome to work with! If you looking for new or used vehicle, ask for Francis!

Reece was an absolute pleasure to work with! Helped my younger sister through the entire car buying process from the minute we came onto the show floor. No pressure to buy, no rushing, and no behind-the-scenes scams. Very upfront about pricing and willing to work with our financial situation. Very knowledgeable about their inventory as well. Will do business here again!

Reece and Donovan were great. I was borderline on a few new vehicles and Reece went above and beyond which was a major deciding factor.

We recently purchased a 2026 Nissan Rogue at Thayer Nissan in BG. We worked with Lillian for quite a few months to find the perfect vehicle for us. She was very helpful, and always got back to me with answers to my questions. It’s obvious that she cares about her customers by trying to find the best fit for them. We would definitely work with Lillian again when we decide to trade in our 2019 Murano next year.