Customer Reviews

This was a smart move on my part by doing business with these guys they are 100% professional no funny business no razzle-dazzle answers completely 100% square business.

Went here for service. Was professional and courteous. Work was done quickly and bill was not lethal. I'd return

I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics who've done excellent work over the years on my automobile (that is now a senior citizen like me), but I especially want to praise the front-line guys with whom I speak to make my appointment and who discuss with me and coordinate my car's inspection and work to be performed. Tom and Brian are among the nicest people I do business with, and I actually enjoy our interactions. I wouldn't consider taking my car anywhere else for service, and it's due to the phenomenal customer service delivered by a great staff. Had another phenomenal service performed January 15, 2025! After a battery failure, Brian worked me into a full schedule, fully honored my battery's warranty, and did so in a timely, professional, and friendly manner. Best dealership and staff in my many decades of Toyota ownership! Have to add another great review for the exceptional care and service provided by Cindy when I was again stranded with a dead car and needed towing service to the dealership April 8, 2026. She even volunteered to drive me home! Car got fixed in record time and with the service and attention that I always seem to get at this dealership.

On the morning of April 2, 2026, our 2025 Toyota RAV4 hybrid the “Check Engine” light went on when we started our car. We had driven from Chicago to Bowling Green the previous day and were returning to Chicago. We called Thayer Toyota to ask what we should do, and we were advised to bring the car in to be checked. Despite being shorthanded that morning, the Service Department was able to resolve the problem and test drive the car to make sure that the light did not come back on. As a result, we were able to leave for Chicago right around the time we had planned to. The staff at Thayer Toyota were friendly and helpful, and their service was excellent. It’s obviously distressing to have car issues while traveling, but in our case we were fortunate. We highly recommend Thayer Toyota. The service we received was exceptional.

I bought a used vehicle and I am very happy about the purchase. They asked me after my purchase if I was happy with my purchase and they asked me more than once because used cars are well…used. I haven’t had any issues with my vehicle and they were very professional. I highly recommend them.

Thank you so much to the Thayer family for a great experience for me and my family in purchasing our cars. And treating us with respect . And also a bigger shout out to Tevin thank you so much for being the down to earth person that's needed in you line of work and making out purchasing easier to accomplish. I highly recommend Tevin. I don't normally do these but they deserve one and so does Tevin. Thank you everyone I will recommend you without question . I did to my sister and she's been happy 😊 as well

Dave at the Ford site was great to work with. Will recommend him to our friends and family.

Very professional. Prices are good and good price for trade in.

Great service again! This time Cindy handled my problem with exceptional care when I needed towing and quick service for my dead car. This dealership has never failed to provide the excellence missing from so many of today's business interactions. They care about their customers and treat us well.